Vacancy
IT Support Engineer
Opened on: 09-17-2024
IT Support Engineer Wanted
Who we are
We have been operating in the IT managed services market since 2007, across a wide range of industries and sectors. Our relations are companies of various sizes; from one-man businesses to multinationals.
From the first moment we try to be distinctive in the field of high-quality system and network management.
Our employees are enthusiastic professionals you can always count on. They form a close team, where everyone is there for each other. Partly because of this, we come to a good solution for every challenge.
Who we are looking for
We are looking for an enthusiastic colleague to help us serve our customers well and competently. As IT Support Engineer you play a crucial role in supporting our customers within a wide range of questions and issues. This involves telephone contact, but also via e-mail and automated systems.
On our support desk we strive to assist our customer directly where possible with their question or issue. To realize this, the customer gets an employee on the line who should be able to solve most of the reported problems independently. Important in this process is the high-quality documentation and communication of the received question/incident and possible next steps.
What exactly does the position entail?
- You provide support to users and act on incoming reports.
- You will record questions and incidents that come in correctly and completely within our ticket system.
- You will be co-responsible for creating and maintaining user documentation and keeping work instructions and procedures current.
- You will participate in the preparation process for delivering new hardware to a customer.
- You are eager to learn and quickly absorb the operation of new systems and procedures.
What we require
- Minimum MBO level 3/4 ICT diploma.
- Excellent command of the Dutch and English languages.
- Precise, polite and good communication skills.
- Eager to learn, flexible and customer-oriented.
- Knowledge of Microsoft environments including Office365 and Azure.
- Revelant work experience is a plus.
What we offer
- Challenging and varied work in a dynamic organization.
- Every opportunity for your own initiative and development.
- Ample opportunities for further training.
- A pleasant and professional work environment.
- Excellent pension plan.
- Working in a great team.
Gross salary indication: 2,350 Euro - 2,950 Euro (depending on experience and education).
Interested? Contact us soon.
Acquisition will not be appreciated!